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MatthewKyeo

Beginner

Date of registration: Jul 19th 2017

Posts: 51

1

Saturday, March 17th 2018, 5:46pm

In Windows 10 environment, ES 3 cannot be installed when the username consists non-alphabetical characters.

Hello, I'm Matthew. My foreign co-worker is having a problem when installing SEGGER ES 3.34a.

My co-worker's environment:

- 64-bit Windows 10 PC
- Username consists of only Korean characters, no alphabets. Let's call this username "CHOI"

FYI: As you see "Backslash - Confusion in usage", if you see a WON sign (Korean dollar sign, looks like W), that is identical to the backslash.

1. When exectuing "Setup_EmbeddedStudio_ARM_v334a_win_x64" on desktop directory (C:\Users\CHOI\Desktop\)


I executed this EXE file in the desktop directory. After few steps, it showed the above error.

The point is that, in the picture, the username characters are shown "broken".

2. When executing "Setup_EmbeddedStudio_ARM_v334a_win_x64" on a directory that has only alphabets (for example; C:\Users\)

I executed the EXE file in "C:\Users". Luckily, I can proceed to the installation step.



However, the "Appdata" directory's parent directory, which is the username, contains Korean characters. So these types of error continuously pop up.

>> To be sure, my co-worker can run an Ubuntu 16 OS using VMWare and install SES. Or create another user that consists of only alphabets.

However, these types of "expedient" or action are quite painful for my co-worker.

Can the SES team check this problem and fix it swiftly, please?

Or can this issue be fixed using other solutions such as installing the latest Java Runtime, etc?

-Best Regards, Matthew

This post has been edited 1 times, last edit by "MatthewKyeo" (Mar 17th 2018, 5:47pm)


SEGGER - Nino

Super Moderator

Date of registration: Jan 2nd 2017

Posts: 954

2

Monday, March 19th 2018, 9:38am

Hi Matthew,

Thank you for your inquiry.
We will investigate the issue and see if the installer can be improved.

Best regards,
Nino
Please read the forum rules before posting: Forum Rules

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Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
Should you be entitled to support contact us per e-mail.
The following contact form can be used for this: https://www.segger.com/about-us/contact-us/


MatthewKyeo

Beginner

Date of registration: Jul 19th 2017

Posts: 51

3

Monday, March 19th 2018, 9:45am

Thanks, Nino! Due to this problem, some workers are using different IDEs; some use SES 3 and some use Keil MDK5.

My team wishes to unify the IDE to SES as soon as possible due to Nordic's license policy.

Thanks for your cooperation!

-Regards, Matthew